Frequently Asked Questions and Additional Information

Furniture – All furniture, pictures and appliances should be removed from the area that will
 under go the installation and/or refinishing process.  Solid Image can remove and replace 
appliances, such as refrigerators, stoves, washers and dryers.  Solid Image employs a device
 called an AirSled© that moves appliances easily across any surface on a cushion of air.
 There is a nominal fee for this service.

Acclimation – Hardwood products must acclimate to the environment that they will be installed.
 Acclimation periods can run as short as 72-hours during the summer months, to as long as one
 week during the winter months.  Tile products should acclimate for approximately 24-hours.

Work Areas – Solid Image will setup equipment in a location convenient to the actual installation 
area.  If work areas extend an unusual distance from the installation area, then, the length of the
 project will take longer.  Solid Image will assess this situation and discuss with the customer
 during the quotation process.

Hot & Cold Weather – Please understand that some temperatures (extremely hot summer days
and extremely cold winter days) can cause delays in the project.  Considerations will be 
discussed with the customer and Solid Image will keep the customer up-to-date daily when
 these weather conditions exist.

Water-Based Flooring Finish -Solid Image recommends water-based hardwood floor
 finishing products. Contrary to popular uses of polyurethane, water-based products are harder,
 last longer, do not emit strong, harmful odors and are safer to use.  They are, however, 4 times
 more expensive than polyurethane.

Polyurethane Flooring Finish – A popular finishing used by many flooring companies
throughout Denver because they are easy to install and are cheaper (4 times cheaper) than
water-based products.  The State of California has outlawed polyurethane because of its’
 harmful and dangerous odors to humans and pets.  We believe that Colorado will follow the
 same laws as California in the near future.

Concrete Sub Floors – In some flooring applications, customers are often concerned about 
installing wood floors on top of concrete sub floors.  Solid Image recommends that a 3/4″
plywood sub floor be installed on top of concrete, to include a mastic adhesive and power
nailing into the concrete prior to any hardwood installation.  Attempting to install hardwood
(raw or pre-finished), directly on top of concrete will eventually create problems in the future.
 Concrete sub floors do continually absorb moisture.  The moisture can seep into the wood and
 destroy the floor over time.  Solid Image also installs a moisture barrier between the 3/4″
plywood sub floor and the hardwood installation.  This usually consists of a 15# tar paper
 under layment.

Electric Power 220v – The refinishing sanders and sanding machines require 220 volt power. 
Please be aware that most all homes have 220v by the dryer or stove.  If 220v power is not 
available, an electrician will need to wire a temporary device to the electrical box, causing
 another $300-400 charge and a delay in starting the refinishing project. 
Pets & Pet Stains – During the installation and/or refinishing process, pets should be isolated
from the work areas.  Also, if pet stains are present in the sub floors or surfaces being refinished,
 special considerations should be discussed, in so much as installing a product called Kilz on th e
sub floor.  Refinishing of floors with pet stains may not take the finish and the customer should 
inform Solid Image of these conditions and be aware of the results.

Trim, Baseboards & Quarter-round – If Solid Image is hired to perform the tear out prior
 to installation and/or refinishing, the trim/baseboard will be discussed regarding removal and
 replacement.  Also, quarter-round installation should be discussed to provide a clean line 
between the trim and flooring surface.  Solid Image provides a special service of trim, baseboard
 and quarter-round installation; to include the finishing, caulking and painting the surfaces.  Fees
 for this service run from $1 to $5 a linear foot.  This service will be discussed during the
 quotation process.

Steps / Stairs / Treads / Risers – Solid Image has installed and finished hundreds of steps and
 stairs.  We pride ourselves on this service and believe customers will be very satisfied with the
costs and results of steps/stairs installation and refinishing.  Solid Image also performs a process 
of reinforcing steps that exist in older homes by installing additional, boxed-in supports below the
actual treads.  This is also a requirement of many city codes.  Solid Image also charges a modest 
fee to remove and replace banisters and spindles.  This will be discussed during the quotation

Flush Mount Vents & Dampers – When a customer decides to select a new hardwood flooring 
surface, Solid Image suggests the installation of hardwood flush mount vents.  The beauty and
 appearance of flush mount vents provide that clean and finished look, especially when vents
 (metal vents) are present close to traffic areas.  Dampers for flush mount vents can also be
 ordered and installed at an additional cost.

Transitions & Thresholds – In most all flooring installations there exist transitions from
hardwood and tile to carpet, linoleum or other types of surfaces.  Solid Image will discuss the
 transitions at thresholds where doors exist, or, room separations are present.  Be conscious that 
these transitions do include additional costs; yet are very modest in price at $5-$10 a linear foot;
 depending on the type of transition to install.

Hardwood Flooring Curing Time – Walking on a new hardwood flooring surface can be
 realized with 24 to 48-hours of the final finished coat; depending on the finished product used.
 However, most finishes take approximately 2 weeks to cure.  The curing process involves the 
prevention of placing rugs and heavy, solid objects back onto the new surface.  Customers 
should realize while the surface is ready to be used, rugs and normal than heavier objects can
leave marks and a tarnished finish over time.  Solid Image recommends NOT to place rugs onto
the surface for a minimum of 2 weeks.  Also, it is recommended not to place very heavy 
objects onto the new finished surface.  This does not apply to pre-finished hardwood floors.

Tile Flooring Curing Time – Tile floors must go through a period of curing, similar to wood
floors.  During the installation, tile mortar or thinset should cure a minimum of 24 hours before
grout is applied.  A recommended 72 hours is more suitable, allowing the mortar/thinset to cure
 properly before grout seals it from the air.  Also, grout should cure a minimum of 48 hours before
a sealer is applied.  A recommended 72-96 hours is suitable to allow the grout to cure properly
before sealer is applied.  Temperature in the environment will vary curing times.  In addition to
 the grout curing time, Solid Image will inform the customer that the grout should be kept moist 
by applying a water spray mist to the grout lines approximately 3 times per day.  By keeping
 the grout moist during the curing process, the grout becomes hard and adhesive to all surfaces, 
preventing it from cracking and separating in the future.

Furniture Pads & Floor Protection – When replacing furniture onto the new finished surface, 
Solid Image recommends using felt, plastic or rubber pads under the feet, legs and supports of
the furniture; such as couches, chairs, tables, etc.

Guarantee & Workmanship – Solid Image guarantees their workmanship and gains acceptance
as the project nears completion.  Customers are very satisfied with the quality and professionalism 
that Solid Image exhibits.  All of our work is a result of continual referrals, and we pride ourselves
 on continued excellence with each customer. So much, that each customer has suggested our
service to other neighbors, family and friends.

Rugs – Upon completion of a Solid Image hardwood flooring surface that has been finished with
a water-base or polyurethane coating, we suggest not placing rugs onto the new floor for 2 weeks.
During the 2 week period, the curing process takes effect and guarantees the new finish will cure
properly.  Also, rugs kept in the same area for an extended period of time, especially where
natural light is projected onto the floor, will leave a shading affect in the hardwood.  This results
in changing the color of the hardwood floor, that is nearly impossible to remove.  Solid image
 suggests limiting rug placement in areas that receive natural light for extended periods of time 
(over months and years of time).

Cleaning Care & Products – Solid Image suggest cleaning hardwood and tile floors with non-
corrosive, non-abrasive solutions such as a simple bucket of water with a dish detergent, such as
 Dawn.  Using any type of acidic or chemical-base product could damage the flooring surface 
when used over time.  Also, when mopping a hardwood flooring surface, remember to squeeze
out the mop so the application is a very light damp coat that will dry within minutes.  Never use
 a vinegar/water solution to mop floors.  Finally, Bona sells a cleaning product that can be
 purchase at you local grocery store (King Soopers), or home building store (Home Depot
or Lowes).

Licensed & Insured – Solid Image maintains Health Insurance, Business Liability Insurance 
and Auto Insurance.  We are licensed in the State of Colorado and can be found on the
 Secretary of State’s Internet site.

Customer Awareness & Approval – Solid Image believes informing their current, past and
 potential customers is vitally important to the process of installing and finishing a flooring surface.
 Besides this page of frequently asked questions, we provide a: Customer Awareness & Approval Form
– please see the following link that will provide you, the customer, with additional information.
We use this form to gain your acceptance before any project is started.

Contact us today for a quote!